Claim Information

Hero Claim Information

Claim Information

An insurance claim is a customer's effort to get compensation from an insurance company against a risk that occurs. When you want to claim insurance, the first step that must be taken in the event of a loss is to report to MTWI no later than 5 (five) calendar days from the occurrence of loss and or damage.

Partial Loss Claim Procedure

  • Malacca Trust Conducts Survey

    Malacca Trust Conducts Survey

  • Filling Out a Loss Report and Completing Documents

    Filling Out a Loss Report and Completing Documents

  • Malacca Trust Insurance publish SPK to Workshop

    Malacca Trust Insurance publish SPK to Workshop

  • Repair

    Repair

Total Loss Claim Procedure

  • Malacca Trust Conducts Survey

    Malacca Trust Conducts Survey

  • Filling Out a Loss Report and Completing Documents

    Filling Out a Loss Report and Completing Documents

  • Claim Approval by Malacca Trust Insurance

    Claim Approval by Malacca Trust Insurance

  • Payment

    Payment

Insurance Claim Document

The following is an insurance form that you can download to complete the claim supporting documents.

#
Name
Download
1 Travel Insurance Claim Form
2 Property Insurance Claim Form
3 Personal Accident Claim Form
4 Health Insurance Claim Form
5 Motor Vehicle Insurance Claim Form
6 Transportation Insurance Claim Form

FAQ

  1. Contact the Malacca Care Center at +6221 2598 9835.
  2. Visit the nearest MTWI office.
  1. Report the loss to the local police to obtain a Police Report Receipt Letter (STPL - Surat Tanda Penerima Laporan).
  2. Then contact the insurance company through the Malacca Care Center (MCC) at +6221 2598 9835.
  3. The customer completes the initial claim document, namely:
    • Original Claim Form
    • Policy, certificate, attachment/endorsement.
    • Original Police Report from the local sector
    • Photocopy of Driver's License (SIM - Surat Izin Mengemudi) which is still valid at the time of the incident.
    • Photocopy of Vehicle Registration Certificate (STNK - Surat Tanda Nomor Kendaraan)
    • Photocopy of the insured's Identity Card (KTP - Kartu Tanda Penduduk)
  4. MTWI will conduct a survey to clarify the submission of a customer's car loss claim.
  5. If the claim submission is declared eligible for processing, then MTWI will provide a cover letter:
    • Request for a Vehicle Registration Certificate (STNK - Surat Tanda Nomor Kendaraan) blocking letter from the local Police Kaditlantas
    • Request a letter of loss from the local Police Kaditreskrim
  6. After the Customer receives vehicle registration certificate (STNK) blocking letter from the local Police Kaditlantas and letter of loss from the local Police Kaditreskrim, to continue the payment process for submitting a claim, the Customer must complete the following documents, namely:
    • Original Policy, certificate, attachment/endorsement
    • Original Vehicle Registration Certificate (STNK - Surat Tanda Nomor Kendaraan)
    • Original Motor Vehicle Ownership Book (BPKB - Buku Kepemilikan Kendaraan Bermotor)
    • Original copy of Invoice
    • Original Release of Property Rights letter
    • 3 (three) receipts (kwitansi) with 1 sufficient stamp duty (materai)
    • Original Kir Book Document (for the type of vehicle that is required to kir).
    • Photocopy of the Insured's Identity Card (KTP - Kartu Tanda Penduduk)
    • Photocopy of Driver's License (SIM - Surat Izin Mengemudi) which is still valid at the time of the incident.
    • Other relevant documents in connection with the settlement of claims.
  7. The process of claiming total loss motor vehicle insurance usually takes about 3 (three) months from submitting a claim. Because usually, the insurance will give the Police 60 days to investigate the related car theft case before processing further insurance claims.
  8. After the claim submission is processed and approved, the insurer will provide compensation funds no later than 30 calendar days from the written agreement between the insurer and the customer regarding the amount of compensation to be paid, as stated in the Indonesian Motor Vehicle Insurance Standard Policy (PSAKBI - Polis Standar Asuransi Kendaraan Bermotor Indonesia).
  1. Contact MTWI through the Malacca Care Center (MCC) at +6221 2598 9835.
  2. The surveyor will contact the customer to make an appointment and arrange a schedule in terms of place and time for the car survey.
  3. After the survey, the customer fills out a loss report and completes the following documents:
    • Original filled out Claim Form.
    • Photocopy of Policy, certificate, attachment.
    • Original Police Report from the local sector (if required)
    • Photocopy of Vehicle Registration Certificate (STNK - Surat Tanda Nomor Kendaraan)
    • Photocopy of Driver's License (SIM - Surat Izin Mengemudi) which is still valid at the time of the incident.
    • Original Police Report from the local sector (if required)
      For events/cases:
      • destruction and theft
      • if deemed necessary following the reported incident.
    • Other relevant documents in connection with the settlement of claims.

      If there is no Malacca Trust Insurance Marketing Office at the scene, please provide the following documents:
    • Estimated repair costs from local repair shops.
    • Damage photos.
  4. The Surveyor will issue the Estimation Request Letter (SPE - Surat Permintaan Estimasi).
  5. Then the customer brings the SPE to the workshop to show that the vehicle has been surveyed.
  6. The workshop conducts a re-survey, examines, and photographs the damage/damages to the car.
  7. The workshop makes repair estimates, work process estimates, and the estimates are sent to MTWI for the approval process.
  8. Then MTWI publish a Work Order (SPK - Surat Perintah Kerja) to the workshop.

Workshop List

The following is a list of national partner workshops and also a list of Authorized workshops from MTWI.

RegionWorkshop NameAddressContact PersonTelephoneFacsimile
PalembangEMERALD MANDIRI PERSADAJl Sebatok No.7, RT 045/ RW 009, Kel. Bukit Sangkal, Kec. Kalidoni Palembang
Yadi Suryadi
Ida Kurniawati
0711-5615115
0711-5615678
BAHANA BODY REPAIRJl. kol H. Sulaiman Amin Karya baru Alang2 lebar palembang
Feli
0812-9393-5765
-
KEMUNING JAYAJl. Rimba kemuning, lorong kemuning Bhakti no. 380, Ario kemuning, kec kemuning, Kota Palembang
Hendra
0823-72846308
-
TIARA PERSADAJl. Bambang Utoyo No. 355 RT.04/RW,001 Kel 5 Ilir Palembang
Anca
082281127400
-
CITRA TEHNIKJl. Letda A. Rozak No.64 Kel Duku 8 Ilir Palembang
Acay
0711-710658
-
KARYA UTAMAJl. Jend. A. Yani No.105 Rt 028/009 Kel.Ulu Kec. Seberang Ulu II Palembang
Michael
0711-513027
0711-7068327
DEVA SAMUDRAJl Rama Raya No.30, RT 004/ RW 001, KM 10.5, Alang-ALang Lebar Palembang
Yun Yun
0711-384616
-
TAUFIKJl. Tunas Muda No.117 Rt 09/06 Kel. Sukamaju Kec. Sako Palembang
Saiful Bahri
0711-7826212
0711-7826212
AMANJl. Sutan Syahrir Lrg.Ichsan No.973 RT.020/RW.002, Kel.5 Ilir, Kec.Ilir Timur II, Palembang,
Aman
0711-715462
-
CEMERLANGJl. Sekayu Teladan LK III Rt 033 Rw 10, Desa/Kel. Balai Agung Kec. Sekayu Kab. Musi Banyuasin
Andri Sapta
071-4322368
-
Jakarta BaratLAYANAN PRIMAJL. Jelambar Barat III NO. 12 - A Jakarta Barat
Iwan
Santi
0215665930
0215665931
0215646475
0215861062
TRI PANCAR JAYAJl. Meruya Utara Raya Kav.3 No.3 Kembangan Jakarta Barat
Rudy
0215861061
0215861062
MOBILINDO PUTRA SENTOSA ( B2M) Jl. Bojong Raya No.124 Outer Ring Road Puri Cengkareng Jakarta Barat
Benny S
02158304555
021-5810166
02158304666
Jakarta PusatLIEFSJl. Suryo Pranoto No. 20 Jakarta Pusat
Tjandra/Yanyan
0216325240
0216331619
Jakarta SelatanUSAHA BERSAMA Jl. H Kebon Baru Raya No.9 Tebet Jakarta Selatan
Anzar
Iyan
0218352179
0218293601
0218291231
BIENDY KREATIF PROJECT Jl. RS Fatmawati No. 12 Rt 002/001 Pondok Labu Cilandak Jakarta Selatan
Herwin
0217698652
0217698652
Jakarta TimurDEWI BUANA MULIAJl. Raya Pondok Gede No.29 Rt 012 Rw 001 Kel. Lubang Buaya Kec. Cipayung Jakarta Timur
Suryana
02187783601
02187783601
CITRASIMA Jl. Raya Cipinang jaya No.38
Santo
0218199862
0218195780
MITRA TIGA BERLIAN Jl. Kalimanggis No.88 Jatikarya Jatisampurna Jawa Barat
Bintang
02129824965
02129824965
Jakarta UtaraR.E.V AUTOBODY REPAIR Jl. Baru Ancol Selatan Blok A 1 No.20 Sunter Agung - Jakarta Utara
Yudi
02129384691
02129384691
SOLUSI AUTO CARE Jl. Agus Tengah IV No.36 Sunter Jakarta Utara
Edy Susanto
02165837160
02165837161
02165837205
ABADI JAYA MOTOR Jl. Semut 49A Penjaringan Jakarta Utara
Amung
0216930159
0216918747
0216901348
TangerangMARGA JAYAJl. M.H. Thamrin No.8 Cikokol d/h (Kebon Nanas) Tangerang
Siu Ing
021-55753357
021-55753359
021-55753359
021-55757267
LAYANAN PRIMA SEJAHTERAJl Sultan Ageng Tirtayasa No.7, RT 005/ RW 009, Kunciran – Alam Sutra, Tangerang
Hengky
021-73446796
021-73449797
TRIJAYA MAKMUR MOTORJl. Pondok Cabe Raya No. 68A Pamulang Tangerang Selatan
Saifullah
021-7494346
021-7492989
BogorJAYA SATRIA METALINDOJl. Raya Tapos No. 307 Kel. Ciriung Cibinong Bogor
Bambang
021-8753551
021-8753557
021-8765377
TIDAR MOTORJl. Trans Yogi Nagrak Cikeas No. 3 Gunung Putri
Iwan
021-82496050
021-82490188
021-82491323
AUTO SINAR MAKMURJl. KH Sholeh Iskandar RT 4/5 Kel.Cibadak Kec. Tanah Sareal Bogor
Fredy
0251-7540868
0251-7531514
BekasiKHARISMA INTI PELANGIRuko Griya Harapan Permai Blok A I No.3 Bekasi
Rita
021-8871075
021-88984024
021-88872679
KARYA INDAH MOTORJl. Siliwangi No. 20 Rawapanjang Bekasi
Yadi
021-82422689
021-82400102
021-8225288
DepokLAKSANA BERKAH MOTORJL. KAV. DPR. NO. 95 RT 003 RW 04 KEL. SERUA KEC. BOJONGSARI DEPOK
SYAMSUDIN
021-7434933
021-7434933
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